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Delivery & FAQ


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Delivery

Quality & flower maintenance

Frequently asked questions (FAQ)
 - Ordering
 - Payment
 - Delivery
 - Order amendments

Delivery

  • Monday to Friday we deliver Sydney wide.
  • Saturday we deliver to the city and eastern suburbs and outer suburbs by prior arrangement.
  • Same day delivery: Orders for delivery to Sydney and surrounds must be made by 1pm for same day delivery.
  • Delivery to the eastern suburbs must be placed by 3pm for same day delivery.
  • Turn around time: We have a four hour turn around from when we book the courier to the delivery time. Please take this into account when sending flowers to a business.
  • Specific delivery time: If you need flowers delivered at a specific time you can send them VIP for an additional charge and they will be there within the specified hour.
  • Early order discount: Orders made prior to the delivery day receive 10% off the delivery charge.

Click here for more delivery information.

Quality & Flower Maintenance

It is important to remember that flowers are a perishable, natural product that will react to their immediate indoor environment and external weather conditions. With many years of experience, Deluca’s ensures only the freshest and highest quality flowers are hand selected and bought each day. Unfortunately, once we dispatch our flowers a number of changes in condition may result in their longevity being reduced.
Care instructions must be followed thoroughly in order to increase the life span and enjoyment of your flowers. To assist in prolonging their life, we recommend cutting the stems on a sharp angle and changing the water in the vase every two days. Air conditioning, extreme heat or changes in climate may also have an adverse effect on the flowers.
Our flowers and plants are always delivered unpriced with a handwritten card containing your personal message.


Frequently asked questions 

Do my flowers come in a vase?
None of our bouquets come in a vase unless otherwise stated.  If you would like to send a vase with your chosen flowers, we suggest the most suitable one for your chosen bouquet as part of your buying process.

Can I include a personal message with my order?
You will be able to attach a personal message to your order through the ordering process.  We do advise this as people like to know who to thank.

What if I want to send my order anonymously? 
At Deluca’s, we would not dream of revealing your identity should you not wish us to.  By law, we also adhere to the data protection act that stops any of your personal information from being disclosed.Under no circumstances will Delucas Florist  sell or receive payments or services for disclosing customer's personal information. Unless we are required to do so by law.

I love your designs but can not find one that exactly suits my needs.  Can you create the perfect gift for me?
Our online products represent a seasonal range.  We can create almost anything in fresh flowers so if you would like us to create something specially for you, you can call our florists on 02 9386 9796.

What do I do if the flowers don’t look like the picture? 
There may be times that the recipient will receive flowers and one bloom has been replaced by a different flower.  Naturally, we work in tune with the seasons, which change as each week passes and the climate shifts. This may mean, from time to time, we have to create your bouquet using slightly different flowers from those pictured. We will of course make sure we work similar colours and scents into your design and keep it the same shape and style.


Ordering


Refund policy & service guarantee
If you are not satisfied with the product you ordered once it is delivered, please call our team on 02 9386 9796.

The team will review the comments you have and should the cause be related to circumstances that are within our control, we will consider a full refund and re-delivery of your chosen product.

Naturally we are working with fresh, seasonal ingredients that are often affected by the climate and can, as such, have unpredictable availability. If we are for any reason, unable to fulfill your chosen product, or elements of it, we will work with the florists to substitute the affected ingredients using the most appropriate alternative to ensure your fresh flowers have a similar colour, style, shape & size.

In the event of non delivery as the recipient is unavailable, we will attempt to make contact by telephone using the contact number(s) given on the order to arrange redelivery. Calling card with instructions for the recipient to make contact to arrange re-delivery will be left. Additional delivery charges will apply.

Deluca’s will attempt to find the correct address. If the flowers are delivered to the address supplied by the customer and the address is incorrect, then if the flowers are recovered, Deluca’s will contact the customer and additional charges may apply for re-delivery. However, if the flowers are delivered to an incorrect address and are not recovered, Deluca’s can not accept any responsibility for such loss. It is the obligation of the customer to supply accurate details at the time of ordering.

How do I order from your website?
Our online store is coming soon, for now please call our team on (02) 93869796 

Can I order over the phone?
We would love to hear from you over the phone.  We have a team of skilled florists at your service to guide you through your purchase or answer any queries you should have.

What is the deadline for placing an order?
If you would like to order flowers for delivery within Sydney then we can take same day orders up until 1pm that day.  For deliveries to the eastern suburbs orders can be placed up until 3pm that day. 

Where do you deliver?
We deliver throughout Sydney.

Do you deliver abroad? 
We are unable to deliver abroad.

Can I visit your shop?
Our flower shop is in the heart of Sydney Bondi Junction from where we can deliver fresh flowers, gifts, plants and arrangements across the city.

The shop is run by a team of talented florists. They create everything from hand crafted bouquets using the finest seasonal flowers, to providing private design consultations in your home or office for fresh weekly arrangements.  If you're having an intimate dinner party or a celebratory event they'll add fresh flower decadence with their designs.


Payment

What methods of payment are acceptable?
We accept payment by Visa, Mastercard and Amex.

Can I pay for my order on delivery?
All orders must be paid for before leaving the shop.


Delivery

Do you deliver on the weekend (or public holidays)?
We can deliver locally on Saturdays to the city and eastern suburbs. We don’t deliver Sundays.

What if I need to request a delivery time?
You can request a time and we will do our best to get the flowers there on time however our standard delivery has a 4 hour turn around. If you need a more specific time you will need to send the flowers VIP.

Are there any additional charges?
Timed deliveries do come at an extra charge. Generally sending flowers VIP costs twice that of standard delivery. 

What can I do to ensure a successful delivery?
The more information you give us, the more likely a successful delivery.  Please ensure that you have attached a phone number and that the address is correct.  

Where do you deliver?
We can deliver same day throughout central Sydney and surrounding suburbs.

Can you guarantee delivery on a specific date?
Yes, except Sundays. We deliver Monday to Friday Sydney wide and to the city and eastern suburbs on Saturdays. If the recipient is not in or the address is incorrect then this will obviously affect our ability to deliver. 

Can I send flowers to a hospital?
We can deliver flowers to hospitals but please be aware that it is likely they will be delivered to reception rather than directly to the patient.  Do check with the hospital to make sure they accept deliveries as some departments do not allow flowers within the ward.  As patients are often moved within the hospital, when you place the order, please make sure you put as much delivery information as possible i.e ward name, room number, phone number. 

Can I send flowers to a business?
Naturally.  However, as with hospitals, please attach as many details as possible.  Depending on the businesses policies we may have to deliver to the loading bay or reception.  Our delivery times are between 9am and 6pm so if the office hours differ to these then you will need to organise a timed delivery.

What time will my flowers arrive?
your flowers will be delivered between 9am and 6pm.  If you need a delivery to arrive before or after a certain time then please let us know, however keep in mind Deluca’s cannot guarantee a EXACT delivery time. We will make every attempt to fulfil your request but cannot guarantee it. All orders to businesses will be delivered by close of business, given that correct delivery details have been supplied.

What if the recipient is not home upon delivery?
We will endeavour to deliver all orders as best we can, however, if the recipient is not at home, the courier will leave the flowers in what he/she deems to be a safe location. If there is nowhere safe to leave the order at the residence, please have the flowers sent to a business or safe residential location. In the event that our couriers deem the location unsafe, the flowers will be returned to dispatch and any re-delivery charge will be the responsibility of the client.


Order Amendments

Can I make changes to my order?
You can amend your order up to 2 working days before delivery. If you wish to change anything to do with your order please call us on 02 93869796 or email us at contact@delucasflorist.com.au.

We can then change anything for you from changing the address, adding cancelling or changing an item on your order or changing your card message.  Please be aware that if you change the delivery address or want the order to arrive by a set time then the delivery charge may also change.  Please see our delivery page for more information.

What if I'm not satisfied with the quality?
We pride ourselves on our superb quality and customer service. If flower quality is of concern, please contact us immediately. It is essential that we be informed within 2 day of receiving your flowers, so that our growers and production staff may be made aware. Every effort is made to ensure that our customers receive the product and service that they expect. All feedback, of any nature, is welcomed. 

We support local growers wherever we can, seeking them out and working with them to grow new and interesting varieties for our designs.

 

Contact

Phone
(02) 9386 9796

Email
contact@delucasflorist.com.au

Address

Shop V2
Level P4, Valet Parking
Westfield
Bondi Junction 2022